PREPPING FOR YOUR APPOINTMENT
If you do not arrive to your appointment as instructed it will result in a detangling fee or rescheduling fee if there is not enough time to reset your curls.
I understand that things can come up. I value your time, and hope you value mine too. In the event you need to cancel your appointment, please be sure to notify me no later than 24 hours before your scheduled appointment. Failure to notify in time will incur a cancellation fee. To ensure our cancellation policy is upheld we require a credit card to book any appointment.
Appointments cancelled or rescheduled LESS than 24 hours in advance will be subject to cancellation fees of 50% of the appointment. No Show Appointments will be charged 100% of the appointment. If you have any questions regarding this policy please communicate them before committing to an appointment.
SAVED PAYMENT METHOD
All guests' payment methods are safely and securely stored on file using my POS system. My POS system uses Stripe, the world’s leading secure and PCI compliant online payment processor.
SERVICE ADJUSTMENT POLICY
Your satisfaction is the highest priority. If you are not completely content, please let me know during your service or within 14 days after your service has been performed. I am committed to making any needed corrections, as long as it falls in the services discussed and agreed upon during the consultation. I will be pleased to accommodate you free of charge in most circumstances. For said complimentary service to be done, this request must be made via email within 14 days of your initial appointment.
PRODUCT RETURN POLICY
We guarantee our products and don't want you to have a graveyard of unused products. If for whatever reason you would like to return or exchange your product please contact me as soon as possible after using product. Product must be at least 80% full to be eligible for a return or exchange.
CHILDREN AND EXTRA GUESTS
Due to the small space in the suite, children and extra guests not getting services make it harder for your salon experience to be relaxing and enjoyable. Due to safety concerns, distractions and space constraints please make arrangements prior to your appointment. (If you have any questions or concerns please reach out via email prior to your appointment)
**Service animals and personal assistants are always welcome**
Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
CONFIDENTIALITY AND PRIVACY
Every client has the right to privacy and confidentiality. The conversations you have will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.